CTT-Correos de Portugal has launched in Spain a new subsidiary of NewSpring Services, an outsourcing company specialized in "contact center" services and in the outsourcing of business processes (BPO). With this move, the Portuguese group takes another step in strengthening its position in the Spanish market for outsourced services.
In this first stage, the operation starts with a multilingual team dedicated to serving large corporations, offering support in Spanish, English, and Mandarin, as detailed by the company in a statement sent to the media.
"We start from an already proven operation, backed by experienced teams and tangible results, with the objective of progressively expanding our client base and positioning NewSpring as a reference partner in the Iberian market," states the CEO of NewSpring Services, Jorge Fróis.
Integrated into the CTT group since 2021, NewSpring Services assumes the provision of technical "back office" services, consulting, support, and logistical assistance for consulting activities, technological projects, and document processing and production tasks, in addition to managing operations linked to mortgage credit. Likewise, it provides services to companies in the field of new technologies and offers technical and commercial support.
The company has been distinguished with six awards at the APCC Best Awards 2025, awards that recognize the most outstanding operations for the adoption of good organizational practices. The CTT Empresas and CTT Particulares lines won the "Gold" and "Silver" recognitions, respectively, in the Logistics and Distribution category.
Alongside these, the firm obtained four other additional awards: "Gold" and "Bronze" in the Insurance category, "Silver" in Health and "Bronze" in the category of "Best Contact Center" with more than 100 employees.