The Organization of Consumers and Users (OCU) has promoted a conciliation act before the civil section of the Court of Instance of Alcobendas, in which it claims from Red Eléctrica de España (REE) and the main electricity distributors and marketers to enable a collective mechanism for information, compensation, and reparation for the blackout of April 28, 2025. The ultimate purpose is "to achieve compensation for all affected consumers."
In a note sent to the media, the association explains that this conciliation act seeks "to gather sufficient information to determine that the responsibility is not due to a force majeure cause" and that the involved companies "establish together with the organization a collective channel for reparation and management of consumer claims."
The procedure also aims to set a negotiation period of 60 days to design a compensation and reparation proposal. Additionally, the document includes a requirement for the distributors to regularize the automatic compensations for supply quality that correspond within a maximum period of 30 days from the admission for processing.
According to the OCU, a recent survey places the average duration of the power outage at 12 hours, which would translate into an average compensation of 17 euros for an urban household with 4.6 kW of contracted power.
The organization also emphasizes the possible shared responsibility of the three types of agents mentioned: Red Eléctrica, as the system operator and manager of the transport network; 10 distributors relevant to the origin of the incident, as responsible for the quality of the supply; and the 50 main marketers, as guarantors of the conditions agreed upon in the users' contracts.