The State Agency for Tax Administration (AEAT) and Telefónica have handled more than 7 million calls during the Income Campaign for the 2025 fiscal year, which concluded at the end of June.Telefónica has explained in a statement that the Tax Agency has once again broken its "historical figures" for taxpayer...
The staff managing H&M's telephone customer service, an activity the fashion chain outsourced in 2025 by transferring it to the 'contact center' multinational Concentrix, has called a 24-hour strike this Wednesday. The protest, announced this Tuesday by the CGT, responds to job losses and the deterioration of working conditions.According to...
The Economy, Competitiveness and Employment Commission of the Cortes de Aragón has given the green light this Thursday, with the unanimous support of all groups, to a non-legislative proposal promoted by IU to express its support for the Zelenza CEX workforce in Zaragoza, affected by a possible delocalization process, and...
The Social Chamber of the National High Court has recognized the right of workers in the 'contact center' sector who work Monday to Friday to enjoy an additional day of rest when their weekly day off coincides with a national, regional, or local holiday.Through ruling 88/2026, of May 19, the...