The operator DIGI has suffered on the morning of this Wednesday, April 8, an outage of its services that has left thousands of users in Spain unable to make or receive calls. The incident, detected nationwide, has mainly affected the voice network, while mobile data has continued to function with relative normality in many cases.
The problem has generated a wave of complaints on social networks and service monitoring platforms, where users have reported massive failures since early morning, with a peak of incidents around mid-morning.
National fall that affects mobile calls
The service interruption has not been limited to a specific area, but has had state-wide scope, affecting DIGI customers in different parts of the country.
Among the main problems detected by users:
- impossibility to make calls
- incoming calls that do not come through
- failures in sending and receiving SMS
- partial or normal operation of mobile data
This pattern points to a localized incidence in the voice infrastructure, without widespread impact on internet connectivity.
Technical keys: what may have failed in DIGI's network
Although the company has not offered an official technical explanation, the first indications point to a failure in critical systems for call management on current mobile networks.
Among the elements that could be involved:
- the system IMS (IP Multimedia Subsystem), key for managing calls over 4G and 5G
- infrastructures associated with the service VoLTE (voice over LTE)
- network nodes responsible for authenticating and routing communications
In fact, some users have pointed out that they have been able to partially restore service by forcing their devices to older networks (2G or 3G), which reinforces the hypothesis of a specific failure in the new generation network.
Without official cause nor deadlines
So far, DIGI has not issued a detailed communication explaining the origin of the incident, the exact scope of the problem, nor an estimated time of resolution of the problem.
This silence in the first hours contrasts with the impact of the fall, which has affected a significant volume of customers throughout the country.
What users should do while the incident lasts
In the face of this type of failures, the usual recommendations include:
- restart the mobile device
- activate and deactivate airplane mode
- manually change the network type (for example, to 3G or 2G)
- use messaging applications as an alternative
However, in a nationwide decline, these measures only offer partial solutions.
The evolution of the incident will depend on DIGI's capacity to completely restore its voice network and offer a public explanation about what happened.