The Ministry of Social Rights, Consumer Affairs and Agenda 2030 has confirmed the sanction of 3.6 million euros imposed on Alquiler Seguro for "abusive" practices against its tenants, after dismissing the appeal filed by the real estate company, according to what the Department headed by Pablo Bustinduy communicated this Wednesday.
After concluding that Alquiler Seguro violated the rights of consumers "taking advantage of its position of market dominance", Consumer Affairs has made the fine final, closing the administrative route.
The resolution signed by Minister Bustinduy qualifies the conduct of Alquiler Seguro as a serious infraction and six very serious infractions, according to the information provided by the Ministry.
In particular, Consumer Affairs sanctions the company for obliging tenants to contract a service of attention, considered as real estate management expenses and contract formalization; for imposing the subscription of a home insurance policy for the benefit of the lessor; and for charging commissions for claiming any debtor position, even when it was not the tenant's responsibility, as well as for passing on costs for judicial claims even without a cost order.
Likewise, it is fined for introducing into the contracts a clause that empowers the company to register the tenant in debtor files in case of non-payment of any of the amounts included in the contract, regardless of the reason for non-payment and even if they are not due and payable debts, and for eliminating the tenant's right of withdrawal regarding the contract for the aforementioned tenant assistance service.
Consumer Affairs underlines that the Housing Law expressly prohibits passing on to tenants real estate management and contract formalization expenses, warning that this type of clauses or practices can constitute serious and very serious infringements, as has been determined in the case of Alquiler Seguro.
Of the 3.6 million euros of the total fine, one of the very serious infringements entails the payment of one million euros and another amounts to 990,900 euros. To these are added three fines of 500,000 euros, another of 100,001 euros and a last one, corresponding to the serious infringement, of 10,001 euros.
The resolution also incorporates two additional accessory sanctions to the economic one: the obligation for the real estate company to correct the detected non-compliances, eliminating the abusive clauses indicated, and the public dissemination of the imposed fine, the corporate name of the responsible company (Alquiler Seguro, S.A.U) and the nature of the infractions committed.
The file against Alquiler Seguro was initiated in March 2025 and another procedure for similar facts was opened, still in the investigation phase, after the General Directorate of Consumer Affairs received complaints about these practices from Facua Consumers in Action, the Tenants' Union, and the Organization of Consumers and Users (OCU).