Endesa and Spanish Red Cross have launched a new edition of the campaign ‘Social bonus appointment’, which seeks to facilitate access to the social bonus for people in vulnerable situations, one of the key mechanisms to alleviate the cost of electricity in the most affected households.
The campaign will take place between April 6 and 17 in several Spanish cities, specifically in neighborhoods of Granada, Seville, and Zaragoza, where direct service points will be set up to inform, advise, and accompany citizens in the social bonus application process. The choice of these areas responds to their special social vulnerability, with the aim of bringing resources closer to those who need them most.
Comprehensive accompaniment of technicians and volunteers
The program is not limited to information, but rather opts for comprehensive support, in which technicians and volunteers, previously trained by Endesa, analyze the specific situation of each user. Based on their energy bill and their personal circumstances, it is evaluated whether they meet the requirements to access the social bonus and they are guided through the entire administrative process.
One of the most relevant elements of the initiative is its personalized approach, especially in complex cases. Elderly people with reduced mobility, citizens with communication difficulties or families in especially delicate situations will receive a closer follow-up, with direct support to manage procedures with public administrations. This accompaniment seeks to prevent bureaucratic barriers from excluding those who most need help.
Kit of energy efficiency
In addition to advice, participants will receive an energy efficiency kit, a complementary measure that aims to reduce consumption and the impact of the electricity bill in the medium term. In parallel, the program includes a post-monitoring system to evaluate its effectiveness and improve future editions.
The initiative is structured in two phases over three months, combining a first stage of information and a second focused on support and resolution of specific cases. Throughout the process, Endesa's customer service teams will support volunteers to resolve technical doubts or particular situations.
As a novelty this year, volunteers from the Endesa Foundation join the project, especially reinforcing the teams in Seville and Zaragoza and expanding the capacity to serve citizens.