Ouigo has extended at least until Sunday, 15 November the cancellation of its trains between Madrid and Andalucía, interrupted since the rail accident that occurred on 28 October last in Urda (Toledo). The French company has communicated the decision through its social media and has explained that it continues to be pending the restoration of traffic, in coordination with the administrator of railway infrastructure, Adif.
The operator has reported that the affected passengers are receiving the notifications in the email associated with their bookings and have guaranteed a full refund of the amount of their tickets.
Debido al cierre de la línea ampliamos la cancelación de nuestros trenes entre Madrid y Andalucía hasta al menos el domingo 15 de noviembre. En coordinación con Adif seguimos pendientes del restablecimiento de la circulación en esta ruta de alta velocidad.
— OUIGO España (@OUIGO_Es) November 4, 2026
Los viajeros afectados… https://t.co/gKrBUsila8
The expansion of cancellations occurs one day after the former Minister of Transport, Óscar Puente, announced that Adif had requested judicial authorization to begin reconstruction work on the infrastructure damaged by the accident, which has caused 69 deaths.
The reopening of the line remains pending judicial authorization
On Tuesday, during the press conference following the Council of Ministers, Puente explained that the tasks of removing the trains involved in the accident had been completed and that Adif had requested permission from the instructing judge to begin the replacement of the infrastructure.
The former minister calculated that the line could be operational again in a maximum of ten natural days from judicial authorization, although he avoided committing to a specific date.
"We depend right now on the permission that the court gives us", Puente said, who clarified that the damage directly affects something over 40 meters of track, but that the work will cover about 400 meters for safety reasons.
Ouigo offers a road alternative for those affected
In addition to reimbursement of train tickets, Ouigo announced last October 31 an agreement with the transport platform Movelia to facilitate travel by bus.
The measure allows affected passengers to request a refund of the amount of certain bus tickets purchased through the platform, as long as they meet the established conditions. The agreement published initially covers trips canceled between October 28 and November 9, so there is no indication that it has been automatically extended until the 15th.
Among the included routes are the connections from Madrid with Córdoba, Sevilla and Málaga, in addition to other journeys affected by the closure of the corridor.
FACUA has recalled that, in accordance with the European regulation on the rights of rail passengers, passengers can choose between reimbursement and an alternative transport solution under the conditions set out by the regulation. The association believes that companies should not limit themselves to returning the money when the traveler needs to complete the contracted journey.
For its part, Renfe keeps blocked the sale of high-speed tickets between Madrid and Andalucía until December 13, a preventive measure that does not mean that traffic will remain suspended until that date. The public operator has indicated that it will resume services when Adif authorizes the reopening of the infrastructure.