The reporting channel promoted by Denaria has reached its third anniversary of activity with a total of 504 communications received related to the use of cash, as detailed by the platform itself in an informative note.
In these three years, 283 phone calls and 221 emails have been registered. Of all these communications, 74 have ended up becoming formal complaints processed by Denaria, after obtaining the express authorization of the affected individuals.
In the first half of 2026, the channel has managed 27 communications from citizens: 23 were made by phone and 4 arrived by email. Of these, 12 came from individuals interested in initiating the formal complaint process, 11 referred to claims for not being able to pay in cash in both public and private establishments, and the remaining four were linked to consultations of another type.
June has been the busiest period so far this year, with activity doubling that of the previous month. The majority of the reports focused on the refusal to accept cash payments in publicly owned municipal swimming pools.
"Every communication we receive confirms that episodes of cash rejection continue to occur in both the Public Administration and the private sector, so we will continue working to guarantee everyone's right to pay in cash," stated Denaria.
In the private sector, a significant portion of the complaints are concentrated in transport companies, with reports affecting airlines, rail operators, bus companies, and vehicle rental firms. Next are commercial and catering businesses, a group that ranges from supermarkets and hypermarkets to fast-food chains, hotels, gyms, festivals, and companies dedicated to leisure and event organization.