The service driven by the CNSE Foundation, with Cestel as a technological partner, allows for the incorporation of video interpretation in sign language and text communication in telephone, digital, and in-person channels.SVIsual takes on special relevance in light of the current regulatory framework. Law 10/2025, on customer service, reinforces the obligation to offer free, effective, accessible, and inclusive channels, paying special attention to people with disabilities.
Madrid, 21.10.2026 - Accessibility in citizen and customer service has become a priority for companies, administrations, and institutions. In this context, SVIsual, the video interpretation service in sign language driven by the CNSE Foundation for the Elimination of Communication Barriers, offers a solution to facilitate communication for deaf people with public and private services.
SVIsual was the first video interpretation service in sign language in Spain and allows real-time communication with professional interpreters, 24 hours a day and from websites, mobile devices, or in-person service points.
Currently, more than 75 public and private entities use SVIsual as a tool for communicative accessibility.
A solution born from the deaf community
The main guarantee of SVIsual lies in its origin. The service has been driven and managed since its creation by the CNSE Foundation, established in 1998 at the initiative of the State Confederation of Deaf People (CNSE), a reference in the defense of the rights and accessibility of deaf people.
Since its launch in 2009, SVIsual has facilitated more than 1.7 million calls, allowing thousands of deaf people to carry out everyday tasks autonomously, without depending on third parties. The service thus guarantees privacy, independence, accessibility, and equality of opportunities.
Cestel, technological partner of a robust, secure, and evolving platform
The evolution of SVIsual has counted from its beginnings with CESTEL as the technological partner of CNSE and the CNSE Foundation. This collaboration has allowed for the development and maintenance of a stable, secure, and scalable platform, adapted to different channels and service environments.
The experience of CESTEL in communications, technological integration, and multichannel attention has been key to ensuring availability, privacy, and quality of service. Its contribution is part of a model that combines technology, specialized attention, and continuous improvement to respond to the accessibility needs of deaf people.
“SVIsual demonstrates that technology can become a tool for autonomy and inclusion when it is designed from the real needs of people. The collaboration between the CNSE Foundation and CESTEL has been key to consolidating and evolving a reference service,” they point out from CESTEL.
Regulatory compliance and accessible attention
The incorporation of solutions like SVIsual takes on special relevance in light of the current regulatory framework. Law 10/2025, on customer service, reinforces the obligation to offer free, effective, accessible, and inclusive channels, paying special attention to people with disabilities.
This regulation is joined by Law 11/2023, on the accessibility of certain products and services, and Law 27/2007, which recognizes Spanish sign languages, further developed through Royal Decree 674/2023.
In this context, SVIsual provides companies, administrations, and institutions with an accessible way of serving deaf people, contributing to regulatory compliance and more inclusive and effective communication.
Applications for companies and institutions
SVIsual can be incorporated in different formats according to the needs of each organization, including:
Integration into websites and electronic offices, through a button or link for video interpretation.
QR codes and devices at points of attention, such as offices, counters, or citizen attention centers.
Support for telephone services and call centers, facilitating communication with customer service, support, reservations, or complaints.
Accessible in-person attention, through tablets or other devices in administrations, health centers, financial entities, shops, and other services.
The solution allows communication through video interpretation in sign language between deaf and hearing people, eliminating barriers in both directions and facilitating more autonomous, safe, and inclusive attention.
For organizations, SVIsual helps to improve accessibility and the care experience, while for deaf people it means having a communication channel with greater autonomy and privacy.
Critical situations and social recognition
The value of SVIsual has become especially visible in critical situations, such as the COVID-19 pandemic or the DANA, facilitating access for deaf people to health information, emergency services, and essential management. These experiences have demonstrated the importance of communicative accessibility to guarantee rights and security.
This trajectory is complemented by recognitions such as the Randstad Foundation Award 2026 for Best Technological Innovation for the Inclusion of People with Disabilities, which values more than fifteen years of work combining technology and knowledge of the deaf community to facilitate more accessible and autonomous communication.
A call to companies, administrations, and public service entities
Communicative accessibility can no longer be understood as a complement. It is a necessary condition to properly serve all citizens and all clientele.
Therefore, Cestel and the CNSE Foundation invite companies, public administrations, and institutions interested in adapting their service channels to learn how SVIsual can be integrated into their services in a simple, safe, and effective way.
Interested entities can request a demo or more information through this link: www.svisual.org/pages/formulario_demo.php?id=cestel
About SVIsual
SVIsual is the first sign language video interpretation service in Spain. It allows real-time remote communication between deaf people, people with hearing disabilities or communication difficulties, and hearing people, using the communicative modality that each person needs. It is driven and managed by the CNSE Foundation for the Elimination of Communication Barriers.
About the CNSE Foundation
The CNSE Foundation for the Elimination of Communication Barriers is a state non-profit entity created in 1998 at the initiative of the State Confederation of Deaf People (CNSE). Its work seeks to improve the living conditions of deaf people through projects and services that promote accessibility, Spanish sign languages, equal opportunities, and social participation.
About Cestel
Cestel (Spanish Center for Telematic Services), is a reference technology company specialized in communication solutions, system integration, and advanced services for critical environments (Centers 112) and multichannel attention. As a technological partner architect of SVIsual, Cestel contributes to the development and evolution of a secure, robust platform adapted to the communicative accessibility needs of companies, administrations, and institutions.
