Microsoft has communicated that most of its services are gradually returning to normal in the different regions where they had been affected, after more than 20 hours in which Teams, Outlook and its artificial intelligence (AI) software, Copilot, have remained out of service.
"We are seeing continuous progress in recovery in the affected regions, with broader improvements in North America, sustained improvements in much of Europe, and encouraging signs of recovery in Asia Pacific," the company shared on the Microsoft 365 Status account.
The technology company continues to focus on stabilizing the infrastructure that has already been restored, after the failures detected this Thursday afternoon in access to and use of Microsoft Teams, which ended up spreading to the Exchange Online mailboxes and ended up impacting Microsoft 365 services, as well as Copilot, SharePoint and Defender XDR.
Despite the overall improvement, the company has warned that "some users may still experience intermittent access issues or delays in email delivery while mitigation continues in the remaining affected infrastructure."
The massive disruption of Microsoft services, which has lasted more than 20 hours, has also affected two of the main chatbots, Claude and ChatGPT, by affecting the connectors that enable their integration into the Microsoft ecosystem, although without impact on their operation independently.
According to the BBC, Microsoft has indicated that the origin of the incident is related to "high load" on its infrastructure.
For its part, Bloomberg has detailed that a central process of the involved servers became saturated, which caused them to stop responding and reduce their operating capacity.
In any case, a Microsoft executive, Charles Lamanna, has emphasized that this is not an incident linked to cybersecurity and that there is no indication of malicious activity.