Ouigo has announced that on the next 17 November, 17 of the 27 trains initially planned will continue to run, while the other ten will be cancelled due to the strike day called by the train drivers’ union, as the company itself has communicated.
With this schedule, the operator calculates that it will continue offering around 63% of the services scheduled for that day, according to the data provided by the company.
The company has reiterated its “complete respect for the exercise of this fundamental right” and has explained that affected passengers have already been notified via the email linked to their booking.
These passengers will have the option to modify their ticket at no additional cost or to request a full refund of the amount paid. In either of the two cases, they will also receive an additional compensation that is not refundable, equivalent to 50% of the ticket price.
Ouigo has stated that it keeps its usual customer service channels operational to handle users’ queries and has regretted “deeply” the inconvenience that this situation may cause to travellers.
The Spanish Rail Drivers Union (Semaf) has highlighted the “technical advances” achieved at a new meeting of the Ministry of Transport and Sustainable Mobility with trade union organizations, although it has clarified that “essential issues” are still pending and has warned that it will continue with mobilizations until solutions are seen that are “approved and published”.
Accordingly, the union maintains the strikes planned for 17 November and the strike set for the 23rd of the same month, which they had postponed since this Thursday 12 after the decree approved by the Government with measures for railway safety and with the aim of providing a “strict margin” for the negotiation with the Executive on the agreements that remain pending.