The Ministry of Health is preparing a reform of the waiting lists of the National Health System (SNS) so that the time starts counting from the moment the doctor indicates a consultation, test, or intervention, regardless of when an appointment is available.
The draft Royal Decree seeks to prevent the lack of slots in schedules or the use of alternative registers from distorting official figures. The future regulation will expressly prohibit lists, pools, or parallel registers of patients pending attention and will establish common criteria so that the data can be compared between autonomous communities.
The reform will replace the model regulated since 2003 and will also expand the scope of the statistics. For the first time, the waiting lists for Primary Care will be incorporated into the common SNS system, with information on access to family medicine, pediatrics, and nursing.
The wait will count even if there is still no appointment
One of the main changes affects the moment when the counter starts. Currently, differences in registration systems can hinder the comparison of data between territories. With the new model, the reference date will be the medical indication.
The administrative incorporation into the register can be done up to five calendar days later, but this period will not modify the start of the wait. In this way, a patient who is prescribed a test or consultation will start to accumulate waiting time even if there is still no slot in the schedule.
Health also aims to prevent patients pending assistance from remaining outside the official statistics through alternative registers. The prohibition will affect those waiting for an outpatient hospital consultation, a diagnostic or therapeutic test, or a scheduled surgical intervention.
The system will also offer greater detail about the clinical situation. The data will be disaggregated based on the priority or severity of the patient, while the number of procedures and surgical processes subject to specific monitoring will increase from 15 to 25.
Primary Care enters the statistics
Another of the main innovations will be the incorporation of Primary Care. The Ministry wants to know how long it really takes for a citizen to get an appointment with their family doctor, pediatrician, or nursing professional.
The system will measure what percentage of patients get an appointment during the first days, how many wait more than ten business days, and how many people directly do not manage to book it because there are no available slots.
It will also collect the delay of home care and the continuity of care with the reference professional. To avoid distortions, appointments requested directly by citizens will be differentiated from those scheduled by the health professionals themselves.
Going to the concerted will not remove the patient from the list
The reform also addresses referrals from public health to concerted centers. The patient will continue to appear on the list until it is confirmed that they have received the indicated assistance, even if they have been sent to a concerted private center.
If the patient rejects an alternative care option, they will not disappear from the record and will retain the seniority accumulated since the initial indication. This rejection, however, may affect the maximum time guarantees that correspond.
The goal is for the records to reflect the complete journey of the patient and not just certain administrative phases of the process.
Each patient will be able to know how long they have been waiting
The Royal Decree will also reinforce individual information. Patients will be able to consult through the channels enabled by each autonomous service how many days they have been on the list, what the estimated delay is for their process in their health center, and if there has been any change in their situation.
The modifications must be recorded, and citizens will be able to request changes to an appointment they already have scheduled.
Health intends to advance towards a broader measurement of the care journey. In addition to counting each consultation or test independently, it aims to know how long it takes from the indication of the first consultation until a diagnosis is finally obtained.
Quarterly data and more control over the communities
National information on waiting lists will go from being published semi-annually to being published quarterly, using monthly data. The records will be available in open and anonymized formats and can be disaggregated by sex, age, clinical priority, and situation regarding maximum time guarantees.
In addition to the average wait, indicators will be incorporated that allow for a better understanding of the longer delays. In external consultations and diagnostic tests, it will also be made public how many patients are waiting but still do not have an assigned appointment.
The new system will include controls over the data sent by the autonomous communities to detect delays in patient registration, duplications, incomplete information, or exits from the lists without evidence that healthcare has been provided.
The proposal comes from the work carried out between Health and the autonomous communities in the group established within the Interterritorial Council of the National Health System. For now, it is a draft Royal Decree, so the new rules are not yet in force.