Cash maintains its social backing in Europe despite the advance of digital payment methods. 92% of Europeans believe that consumers should be guaranteed the possibility of paying with banknotes and coins, a percentage even higher than that recorded for credit and debit cards (91%). Support reaches 97% in Spain and Portugal, the two countries leading this demand, compared to 87% in France.
This is reflected in the I European Barometer on the need to preserve cash, prepared by GAD3 based on 5,185 interviews and presented this Wednesday in Brussels during the official launch of Denaria Europa, a new platform that groups organizations from Sweden, Spain, France, Portugal, and Denmark to defend consumers' freedom of choice.
The presentation comes at a particularly relevant time for the community regulatory agenda. The European institutions are currently negotiating legislation on the legal tender of banknotes and coins in euros, a file that must determine the conditions for the acceptance of cash and the obligations to ensure that citizens can continue to access it.
In this context, Denaria Europa demands a broad, measurable, and enforceable legal framework that prevents national exceptions from weakening the right to use physical money.
Spain leads support for cash, although cards dominate payments
The study reveals a difference between consumption habits and the preferences declared by citizens. Although cards are the most used method in Europe, at 52%, followed by cash (23%) and electronic devices, such as mobile phones or smartwatches (18%), the percentage of Europeans who would choose to pay regularly in cash rises to 28%.
This gap is particularly significant in some of the most digitized European markets. In Sweden, for example, only 4% of respondents use cash as their primary payment method, although 14% say they would prefer it.
Germany constitutes an exception among the main markets analyzed: it is the only country where banknotes and coins remain the most used method, at 40%, ahead of cards (37%). In Spain, cash represents 30% of regular payments, compared to 48% for cards.
The support to guarantee its use also transcends generational differences. 92% of young people between 18 and 29 years old defend this possibility, practically the same percentage as among those over 65 years old (91%). Income introduces, however, relevant differences in its use. Cash is the main means of payment for 33% of households with monthly incomes below 1,200 euros, while its use drops to 16% among those who exceed 3,500 euros.
Three out of four Europeans attribute to public institutions the responsibility to guarantee cash
One of the main conclusions of the barometer directly affects the design of the future European regulatory framework. 74% of respondents believe that a public institution should be the main responsible for guaranteeing access to and use of cash. Of them, 44% attribute this responsibility to the State or Government, 17% to the central bank, and 13% to the European Union.
On the contrary, only 6% believe that this responsibility should fall on private banking and another 8% defend that it should be left to the market. The results also point to a majority support for strengthening legal obligations: 79% defend legally protecting the right to use cash, 78% demand a sufficient network of access points, and 75% believe that public administrations should always accept it.
Moreover, 82% maintain that physical money must be guaranteed for everyday purchases, even when there are legal restrictions for larger payments. By sectors, food and essential products concentrate the greatest support for cash acceptance (88%), followed by pharmacies and health-related services (78%), small commerce (77%), and public transport (75%).
24 million citizens live more than five kilometers from a cash access point
The acceptance of physical money, however, is not the only challenge identified by the study. Its availability also represents a growing problem for certain groups and territories. According to the results presented by Denaria Europa, 68% of Europeans have experienced at least one incident related to payment methods in the last twelve months.
Among the most frequent situations are finding an ATM out of service or without money (28%), having difficulties locating one (23%), being forced to pay a fee for withdrawing or using cash (19%), and encountering establishments that directly reject bills and coins (18%). This last problem reaches a particularly high incidence in Sweden (37%), the United Kingdom (32%), and the Netherlands (30%).
The organization has also presented a territorial analysis, developed from the access points of OpenStreetMap and the population data from Eurostat, using the five-kilometer standard of the Central Bank of the Netherlands as a reference.
Its estimates indicate that up to 24 million inhabitants of the euro area, approximately 7% of its population, live more than five kilometers from a cash access point. Of them, up to five million are more than ten kilometers away. "For these people, allowing a business to reject cash does not push them to pay by card, but rather to make a longer trip or to give up the purchase," warned Björn Eriksson, president of Denaria Europe.
The survey also reveals that 60% of Europeans prefer human intervention when making cash payments, compared to 8% who opt for self-service machines.
The blackout reinforces the debate on the resilience of payment systems
The technological and security dimension is another of the axes of the report. 82% of Europeans identify cash as the payment method that works best in the event of internet outages or technological failures, while 70% consider it the safest against fraud and cyberattacks.
Moreover, 91% recognize its importance in emergency situations and 83% demand that authorities treat it as an essential service in the event of technological failures or extraordinary situations. However, the study identifies a difference between this perception and the level of preparedness of households: only 27% of Europeans have enough cash to cover their basic needs for 72 hours.
In Spain and Portugal, the power outage of April 28, 2025, has had a particularly significant effect on this perception. 77% of Spaniards and 70% of Portuguese say that, after that episode, they consider cash more important than before. To these concerns is added the dimension of privacy. Three out of four Europeans (74%) fear that their personal data may be exposed when using digital payment methods.
On the other hand, 67% believe that cash is the only payment method that does not depend on any technology company, and 57% express concern about the possibility that a banking entity or company could block or limit their ability to make payments. The issue also connects with the debate on European sovereignty of payment systems: 50% of respondents express concern about dependence on foreign companies.
Regarding the future digital euro, among those who know about the project, 73% believe it should offer the same level of privacy as cash, and 66% demand that it be able to function offline. However, only 35% say they would use it for their regular payments.
Denaria Europa calls for binding regulation and rejects national exceptions
With these results on the table, the new European coalition has taken advantage of its presentation in Brussels to convey a series of demands to the community institutions and the member states. The main claim is that the future regulation of the legal tender of banknotes and coins establishes an effective right to accept physical money, with very limited and duly justified exceptions, both in retail trade and in the provision of services.
The organization also rejects that countries can introduce differentiated regimes that end up fragmenting the conditions for using cash within the eurozone.
To avoid it, it proposes that the new legislative framework be articulated around four principles: a broad coverage of acceptance obligations, common indicators to measure access and resilience, legally enforceable provisions, and a clear distribution of responsibilities between national authorities and European institutions. Specifically, it proposes that member states take responsibility for ensuring access to and acceptance of cash, while community institutions oversee compliance.
"Citizens must be free to decide how they manage their money and how they pay. The conditions for access and use of money must be set by elected policymakers and public authorities, not discreetly decided by banks or private actors," defended Eriksson.
The president of Denaria Europa, who also leads the Swedish movement Kontantupproret, has insisted that the protection of cash should not be interpreted as opposition to the digital transformation of payment systems. "The future of payments in Europe is not about choosing between cash and digital, but about ensuring that European citizens retain the possibility of choice," he concluded.
The presentation of the platform, held at the Stanhope Hotel in Brussels, also featured the participation of Narciso Michavila, president of GAD3; Diana Vieira, Financial Services Attaché of the Permanent Representation of Portugal to the EU; Mireia Llambrich, head of financial services policy at BEUC, and Philip Tod, head of the Euro and Cash Protection Unit in the Directorate-General for Economic and Financial Affairs of the European Commission.