Air Europa ON, the transformation plan of Air Europa aimed at raising the quality of the service it provides to its passengers, has been awarded the "Best Strategic Project in Customer Voice Management" award at the Excellence in Customer Relations 2026 awards, driven by the Spanish Association of Experts in Customer Relations (AEERC), IFAES, and IZO.
This initiative of the airline, implemented since this year, is structured around three main pillars focused on onboard services, the user experience at airports, and the care and maintenance of the fleet.
According to the company, the jury particularly valued how Air Europa ON has made it possible to leverage the information gathered from passengers and employees to detect improvement opportunities, prioritize investments, and transform the identified needs into concrete actions.
On the occasion of this recognition, Air Europa has expressed its gratitude to customers and staff for their involvement in the project: "Your participation, your comments, and your contributions have been essential..".
This award adds to the Impact 2026 seal recently granted by the AEERC to Air Europa ON, after highlighting its ability to place the passenger at the center of the airline's strategy and deploy initiatives aimed at optimizing each point of contact with the customer.